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Accessibility for persons with impaired mobility

Definition of accessibility in progress.

The journeys of people with impaired mobility can be facilitated using intelligent transport systems.


What the law says

The French law on equal opportunities, the participation and citizenship of persons with disabilities dated 11th February 2005, makes important provisions which respond to the expectations of people with disabilities.

In terms of transport and transport accessibility:

  • It makes it compulsory to ensure the accessibility of buildings and transport within a 10 year period.
  • It also extends this obligation to the entire mobility chain: A person with disabilities must be able to access all buildings open to the public and get there and back with no break in their journey (road network design, access to stations and public transport etc.)

Law n°2005-102 dated 11th February 2005 on equal rights and opportunities, the participation and citizenship of persons with disabilities

Article 45 of law n° 2005-102 dated 11th February 2005 on the mobility chain.

Article 47 of law n° 2005-102 dated 11th February 2005 on on-line communication services.

Order dated 15th January 2007 for the application of decree n° 2006-1658 dated 21st December 2006 regarding the technical requirements for ensuring the accessibility of the road system and public spaces.

  • 8°   concerns parking
  • 9°   concerns signalling and information systems
  • 12° concerns public transport stops

Order dated 3rd May 2007 amending the order dated 2nd July 1982

The order dated 3rd May 2007 adds a new appendix 11 to the order dated 2nd July 1982 "Rules for operating vehicles accessible to people with disabilities or reduced mobility ". These rules concern audio and visual information, route  maps, ticket stamping machines, ticket validators and visual contrast.

Order dated 13th July 2009

The order dated 13th July 2009 sets out the compulsory requirements regarding passenger information in the appendix "Technical measures to facilitate access for passengers with reduced mobility to guided urban public transport vehicles" , notably the signposting of lines and directions, audio and visual announcements inside the vehicles, service messages and visual contrast.

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Public transport journey  planning

Information on the public transport offer and its accessibility to persons with reduced mobility is all the more important for these populations as they try to make choices which correspond to their individual needs, which reduce the difficulties they encounter when travelling and which avoid breaks in continuity. This requires information to be provided on accessible lines (rolling stock and stops or stations) and on how the equipment available operates (lifts, ticket machines). Internet sites are increasingly sophisticated and site browsers and visual displays should be compatible for use by the visually impaired, in line with regulations. Telephone information services providing information on route planning and other needs are a key means of informing visually impaired users.

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Ticket purchasing and validation

All users must purchase and validate their ticket. Where there are no ticket offices, the machines available should be user-friendly for all, regardless of individual capacities. Universal design based on ergonomic studies aims to produce machines which the majority find easy to use.

Information sheets are being drawn up on standard equipment, and will be provided to describe functionalities for authorities, operators and users.

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Accessing public transport

Information and communication technologies facilitate the simultaneous dissemination of visual and audio information.  They are applied to information on lines and destinations, waiting times, location in hubs or surface transport connections etc.

Information sheets are being drawn up on standard equipment, and will be provided to describe functionalities for authorities, operators and users.

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Associated pages

Entreprises - Industriels



Exiting the vehicle or transport system

Information and communication technologies facilitate the simultaneous dissemination of visual and audio information.  They are used to provide information on the next stop, possible connections and the location of exits etc.

Information sheets are being drawn up on standard equipment, and will be provided to describe functionalities for authorities, operators and users.

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Private vehicle use.

Some people with reduced mobility will require parking spaces in close proximity to their destination and vehicles adapted to allow them sufficient space to enter and exit the vehicle safely. Information regarding the location of these spaces, and also possibly their availability, is particularly appreciated.

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Associated pages

Produits & Services